Question 1

How often should I service a safe?

Accepted Answer

Annually for business use; every 18–24 months for home use.

Question 2

Do you stock parts?

Accepted Answer

We hold common parts; special items can be ordered.

Question 3

How long does installation take?

Accepted Answer

Most installs complete within 60–120 minutes depending on size and access.

Question 4

Do you anchor the safe?

Accepted Answer

Yes—where practical we anchor to floor/wall for additional security.

Question 5

Can you dispose of old packaging?

Accepted Answer

Yes, we remove and dispose of packaging on request.

Question 6

Can you move safes up/down stairs?

Accepted Answer

Yes—additional manpower/equipment may be required.

Question 7

Do you cover damage during move?

Accepted Answer

No, we do not cover damage during moves. We take all precautions, but customers should ensure insurance is in place if required.

Question 8

What documents are required?

Accepted Answer

Proof of purchase or ownership plus identification is required.

Question 9

Will my safe be damaged?

Accepted Answer

We prioritise non-destructive methods; damage is a last resort.